A lot of individuals who start using their very first hosting account, or change companies, usually have questions with regards to how certain operations are done or stumble upon difficulties when setting up different things such as e-mails, site settings, etc. This is the reason why, a lot of providers have prepared documentation with the most standard questions and problems in order to help their customers receive info quickly and easily. As a result, the technical support engineers can devote more time to real problems that some clients may be encountering, as the solution for the minor things will already be available on the web and clients can deal with them without having to get in touch with the customer care staff. Having thorough documentation is rather important, especially for new clients with no past experience whatsoever, as the hosting service entails a host of functions and many people can get confused about what to do. A good knowledge base can both help you carry out the operations that you need and get to know how the web hosting service functions as a whole.
Extensive Online Documentation in Website Hosting
If you have bought your first website hosting account through our company or have migrated your website over to us, you will get accustomed to our platform and our in-house created Hepsia Control Panel very quickly due to the fact that we have compiled an exhaustive online knowledge base where you can find all the information that you could ever need – both general info with regard to the hosting service as a whole and more specific info about the separate features that you can use and the difficulties that you might chance upon. The articles themselves are available in 2 places. The whole article archive is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in every Control Panel section as well. You can get to know how to do just about everything, from enabling an .htaccess file to administering a mailing list, and all the articles feature comprehensive instructions, so you will never get confused because of an ambiguous text. Naturally, if you encounter a more specific obstacle and you do not find an adequate solution in our knowledge base, you can touch base with our tech support team members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers include a comprehensive online article archive where you can find any information that you might need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We have created it based on the feedback that we have gathered from our clients throughout the years and, as a consequence, our articles address specific problems that you could run into and present the most efficient means of resolving them, for example getting a 500 Internal Server Error message or not being able to send e-mail messages from your personal computer although you have the correct settings. The articles are available in every Control Panel section and you can examine them whenever you want. They can help you improve your knowledge not only about our services, but also about the hosting realm in general, as they feature thorough guides and general info such as what cron jobs or file access permissions are.