If you’ve ever got any questions in regard to the hosting service in general or you experience a problem with your websites, you’ll need to touch base with the respective web hosting provider’s tech support team. It may not matter how swiftly they’ll answer if you’ve got an enquiry of a general nature, but an issue such as an unsuccessful script update, for instance, may result in your site becoming damaged or unreachable online. And the longer you wait for the support team to assist you, the longer the site will be out of order. If you offer goods or services online, any outage will influence your website in a disruptive way and you may lose current or prospective visitors. Many hosting providers, mainly resellers, answer trouble tickets and emails within twenty four hours, but in the Internet space that’s far too long, as customers will rarely return to a site that’s not functioning correctly for extended intervals.
One-Hour Response Guarantee in Website Hosting
If you’re using one of our Linux website hosting and you’ve got a question or chance upon a certain challenge, you can touch base with us 24-7-365 by opening a technical support ticket or by sending an email and we guarantee that you will have a response in no more than 1 hour. If the issue can be solved, we will do it before we respond to you, whilst if there is something that you need to do on your end, we will supply you with all the needed details – what workable solutions to try out, what settings to check, etc. Usually, you will receive a reply within maximum 30 minutes, which suggests that waiting for hours on end or even for more than one day to receive support is something unthinkable. Our 1-hour reply time guarantee applies to any question that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of how important it is to get well-timed assistance, we guarantee that you won’t ever need to wait around for more than one hour to obtain a response to any trouble ticket that you post through your semi-dedicated server Control Panel. The fact is, you will seldom need to wait for more than 20-30 minutes and this is valid for any inquiry irrespective of its nature – general, technical or billing. Besides, our customer and tech support staff is available to you 24 hours a day, 7 days a week, so even in case you open a ticket during holidays, you will always receive an immediate reply, which will contain the answer to a question, the solution to a problem or the info required to solve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never need to spend a day hanging around waiting for a reply like you would with plenty of other web hosting providers.