You can find a lot of website hosting companies out there, but many of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The level of support that you'll receive through this way of communication may vary depending on the service provider - several of them provide professional phone support, many others offer basic and customer support only since some issues are more time-consuming and it is a lot less difficult to be resolved via a trouble ticket, particularly if the situation needs to be escalated. Nonetheless, it is good to know that you can always contact your web hosting supplier because there're various small issues which can be taken care of without difficulty and timely through a phone call, not mentioning that you can get additional info regarding the services even before you become a client.
Phone Support in Website Hosting
As we have live phone support 14 hours daily, you will be able to call us and consult with our customer support agents to get more info about any of the Linux website hosting that we offer and ensure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we now have phone numbers on 3 different continents and you are able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you'll be able to give us a call about general and billing matters, or even about some tech issues. In case the trouble is strictly technical or it needs more time to investigate, you will have to go through our ticketing system, that will allow both you and our technical support crew to keep track of the details provided by both sides.
Phone Support in Semi-dedicated Hosting
If you need more info regarding the Linux semi-dedicated hosting packages that we provide, you have the option to call any of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check in advance if our services are suitable for your web sites. If you're already our customer and you own a semi-dedicated account, you're able to contact us over the phone for fourteen hours daily about any kind of billing or common queries. For strictly technical matters you are able to use our ticketing system and contact our technical support since someissues just require longer time to be taken care of, but we will help you on the phone with a lot of minor tech issues as well, saving you time and efforts.