In case you have purchased a web hosting plan and you have some questions associated with a concrete function/feature, or if you’ve confronted a certain challenge and you require help, you should be able to touch base with the respective client care staff. All web hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because of the fact that the most efficient way to tackle a problem most often is to open a ticket. This method of correspondence renders the replies sent by both parties simple to follow and allows the technical support staff members to escalate the problem in the event that, for instance, a sysadmin needs to interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll need to have no less than 2 different accounts to contact the customer support staff and to actually manage the hosting space. Constantly switching between the accounts might be a burden, not to mention the fact that it requires quite a long period of time for the majority of web hosting companies to process ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting
isn’t separate from the hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to access it at any particular moment with only a couple of clicks of the mouse, without having to sign out of your hosting account. The ticketing system offers a quick-search box, which will help you trace practically any trouble ticket that you’ve sent in the past, if you need it. You can also read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given issue before you actually open a ticket. The ticket response time is no more than 1 hour, so you can get swift assistance at any given time and if our tech support staff recommends that you should do something inside your hosting account, you can do it momentarily without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages
, was developed with the notion that you should be able to manage everything associated with your semi-dedicated server account from one place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a query or chance upon an obstacle, you can get in touch with our technical support team on the spur of the moment without needing to go to a different admin console. You can browse through your web files or check a variety of settings within your account whilst opening a new ticket or reading the response to an older one. In case you have a large number of tickets and you wish to find a specific one, you can make use of the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in no more than one hour irrespective of the essence of your question or problem.