A 1–Hour Ticket Response Time Guarantee
All your support requests will be replied to within maximum 1 hour after the support ticket or email was submitted. If your case calls for additional assistance from a sysadmin, we will forward the support ticket or the e–mail to the person in charge then leave a note to inform you that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of our Administration Services package, all of the server administration tasks included there will be completed whenever you choose.
A Top–Quality Client Support Service
Should you require any help working with the Hosting Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do not hesitate to touch base with our client support staff at any moment through the ticketing system. In addition, if you need assistance managing your dedicated server, you can make use of the Administration Services package, that includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup hard drive storage space, etcetera.
An Intuitive Help Section
Each Linux dedicated servers hosting package comes with our free–of–charge Hosting Control Panel, which features an extensive knowledge base plus a group of step–by–step video tutorials. Whenever you need help with the Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.