If your website hosting provider offers live chat support, you'll be able to talk to an agent in real-time and find out useful information or get an issue resolved promptly. The main advantage of using chat rather than calling to talk with a live person is that you will need only a computer with world wide web access, so you will not pay any rates in case you're in a different country or state. In addition, it'll be a lot quicker to copy and paste information like domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party on the phone. The real-time chat is also a much faster solution to contact the hosting provider's support team in comparison to using a ticketing system. What's more, when some issue needs a little more time to be resolved, you're able to do something else entirely while you wait for guidance on the live chat, so you won't lose time - something that's impossible when you are on the phone.
Live Chat Support in Website Hosting
As we consider the fact that many problems are often resolved when you talk with a live person, we supply a live chat service for all our prospective and existing customers. The chat is online every single day and our support agents can assist you with a variety of questions and troubles. If you are not our client yet, you'll be able to learn more about our website hosting plans and the hosting platform in general in order to be certain that your sites will work effectively on our servers. If you already have an account and you have some questions or you experience any kind of troubles with some of our services, you will be able to get in touch with us through the live chat and we will supply you with the required info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific troubles which need more time or the expertise of a sysadmin, but for a lot of standard troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as part of our services, so if you have any kind of questions concerning our Linux semi-dedicated hosting packages, you're able to get in touch with our customer care team whenever you need regardless of whether you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and problems, still we're able to assist you with quite a few technical questions too. We can help you choose the right plan for your web sites in case you do not have an account yet, we can respond to all the billing questions or issues you could have or we can help you with setting up your new e-mail address on your computer or smart phone - all this will be done timely since our live chat service is available all day long, every day. Whenever you want help, you can chat with a representative and save a long time.