Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Hosting Control Panel you can find a comprehensive Help Center section offering heaps of help articles and commonly asked questions. They are compiled by our support team of competent technicians. Simply type in your question and our intelligent platform will show you the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • For those who’d like to learn how to rectify a frequently experienced problem by watching a video tutorial, we have added a selection of video tutorials to our Hosting Control Panel. All the training videos are brief and simple to understand. They offer you visual demonstrations of different web site management tasks.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer care service and feature a sixty–minute support ticket response guarantee. Our professional support engineers will be online for you night and day and will remedy any issue that you could possibly have within less than one hour after the support ticket submission. In the majority of instances, an answer will be given to you within twenty minutes.