Being able to communicate with your website hosting supplier if you have any type of questions or encounter any issues is really important and how fast they'll answer back and react is crucial, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support options are a quick way to distinguish actual providers from resellers. The second typically answer only to e-mail messages or support tickets and you'll have to wait for a whole day or maybe more in order to receive a reply. If the problem calls for a few responses, you may end up losing several days in order to have a simple problem fixed. When you use the services of a legitimate and reliable web hosting company, you will be in a position to get in touch with the support anytime and receive an instant response no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You are able to pick the most appropriate way to contact us based on what your location is or what equipment you are using. We are able to assist you for more or less any hosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive well-timed assistance, in particular when your site is not working properly for whatever reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, consequently if something comes up, you will be able to use various methods to get in touch with us - phone line with a few local numbers globally, live chat, emails and tickets. The first two methods are for pre-sales, billing and general matters, so if you don't have an account yet, for instance, you can find additional info for our solutions, or we can help you with less complex technical issues. The other two options are for strictly technical issues or everything which is more time-consuming considering that it's much easier to track the correspondence between you and our tech support crew. The guaranteed maximum response time for them is only an hour, the regular one - 15-20 minutes, therefore you will not need to wait for a whole day to get support as you may need to do with various other providers.
24/7 Customer Support in Dedicated Hosting
All dedicated server plans that we supply include 24/7 support via different methods of communication and with a one-hour maximum answer time warranty. When you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers we have around the world or you may use our live chat support and consult with a live representative. For strictly technical matters that need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a certain issue. The response time for them rarely surpasses 30 minutes, therefore you can forget all about having to wait for a whole day so as to get support. The support service is available for any kind of server-related issues, as well as the pre-installed software. In the event that you need support for third-party apps, you can consider adding the Managed Services upgrade that we offer with all the packages.